Question 1

The electronic shelf labels software can be installed on AWS cloud.

Accepted Answer

Can this software of electronic shelf labels be installed on AWS cloud? Yes, the electronic shelf labels software can be installed on AWS cloud. If the electronic labels server goes down, do I need to reinstall everything from scratch, or can I switch to a dedicated server on the fly? Normally there is a backup in the cloud server of electronic labels.

Question 2

The communication distance of the ESL base station is 12~15m.

Accepted Answer

The communication range of the electronic shelf label base station is a radius of 12~15m. Under normal circumstances, 10 ESL base stations are needed. The specific number is calculated based on the actual layout of the customer's store.

Question 3

The configuration of the electronic shelf label server depends on the number of electronic labels.

Accepted Answer

What are the requirements for electronic shelf label server ? How many stores can be allocated to each server? If there is a network or power outage, are there any solutions for data backup? Windows system 64 bit, high then Windows server 2012 R2 versionThe configuration of the electronic shelf label server depends on the number of electronic labels. The minimum requirements are CPU 4 cores, 8G memory, bandwidth 4M/s, and 100G hard drive. If the number of electronic labels increases, the electronic shelf label server will require higher configuration, regardless of the number of stores. If the network and power are cut off, it is best to use a cloud solution or use a physical server with a disaster recovery plan

Question 4

Database for ESL manager

Accepted Answer

You can use Redis mysql to install ESL Manager. Customers can store their own data in other databases. for example:

Question 5

Yes , we can support multiple languages.
For translation issues, you can try entering 'Language configuration' by clicking on each menu and clicking on the Save button, as shown in the following figure. Then refresh the page. If there are still no changes, please contact us promptly.

Accepted Answer

Of course, Sertag electronic shelf labels system has two interfaces, English and Chinese. But Sertag electronic shelf labels system can have multilingual template tools.For translation issues, you can try entering 'Language configuration' by clicking on each menu and clicking on the Save button, as shown in the following figure. Then refresh the page. If there are still no changes, please contact us promptly.

Question 6

Refresh  : Select the electronic shelf labels  that needs to be refreshed to directly refresh the displayed content of the electronic shelf labels ; 
Refresh with AP: Select the electronic shelf labels  that needs to be refreshed and select the specified base station for refreshing.

Accepted Answer

Refresh: Select the electronic shelf labels that needs to be refreshed to directly refresh the displayed content of the electronic labels; Refresh with AP: Select the electronic shelf labels that needs to be refreshed and select the specified base station for refreshing.

Question 7

Sertag can provide eDesigner3.1 electronic shelf labels display style design tool for you ，You can use this software to design the electronic price tag display template, and the created template file can be imported into eRetail 3.1 for use to realize the function of displaying the corresponding style.

Accepted Answer

We can provide eDesigner3.1 electronic shelf labels display style design tool for you. You can use this software to design the electronic price tag display template, and the created template file can be imported into eRetail 3.1 for user to realize the function of displaying the corresponding style.

Question 8

Sertag electronic shelf labels system can connect with the database of ERP/POS system, and can control the content you want to display

Accepted Answer

Sertag electronic shelf labels system can connect with the database of ERP/POS system, and can control the content you want to display.These are the fields that need to be bound. If your product data contains inventory, then you create a template and bind this field to the control, which can eventually be displayed on the label.

Question 9

Yes, we can provide CSV files to connect commodity data of Sertag electronic shelf labels system.

Accepted Answer

Yes, we can provide CSV files to connect commodity data of Sertag electronic shelf labels system.

Question 10

We have mounting bar for digital price tags, it is so hard for customer to take off the tags.

Accepted Answer

In order to ensure that electronic price tags are not stolen, our mounting strips have an anti-theft function.It is not only easy to install, but also nice in style.

Question 11

We will install Sertag electronic shelf labels system  remotely and provide later upgrade services.
We will help you  to integrate into retail POS system through API.

Accepted Answer

Of course, you need to order system and new base station, I will apply for free API interface charge for you. We will install the software remotely and provide later upgrade services. We will help you to integrate into retail POS system through API. Sertag not only have a complete electronic shelf labels system for final user, but also can provide the SDK data package and API interface to system integrator, Sertag can provide technical documentation and necessary assistance, and the interface development needs to be completed by the customer.

Question 12

Yes. Sertag electronic shelf labels system can implement cloud management it means system that distinguishes different companies or stores through licenses.

Accepted Answer

Sertag electronic shelf labels system can implement cloud management it means that can distinguishes different companies or stores through licenses and the data is logically private. Of course, administrator privileges can see all data. So you can order Sertag electronic shelf labels cloud platform, it can manage different companies via licenses. But because they are different companies, in order to ensure the security of information, we suggest your customers order software by each and installs it on their own cloud platform or local sever.If you are just testing for customers in the early stage, you can use your cloud platform to manage different companies.

Question 13

electronic labels button action will be fed back to the customer system, and the customer can customize the button function.

Accepted Answer

Electronic Labels button action will be fed back to the customer system, and the customer can customize the button function.For example, due out of stock alert or exception notification, usage can be customized according to needs.

Question 14

If the 2.4G gateway provides a HTTP interface, I assume that's all I need to fully control the gateway and the electronic shelf labels, no internet/cloud access required?

Accepted Answer

If the 2.4G gateway provides a HTTP interface, I assume that's all I need to fully control the gateway and the electronic shelf labels , no internet/cloud access required?Yes, if you only use it in the LAN, and the number is small, you can use our Sertag gateway as an electronic shelf labels server and you can directly call the http API of our server.

Question 15

bmp,jpg,png and other format are available

Accepted Answer

Sertag 2.4G electronic shelf labels support bmp, jpg, png and other format are available.And there is no limit to the image format, just convert to base64.

Question 16

Of course, we can provide API interface for wifi tags.

Accepted Answer

Of course, Sertag cannot only provide the whole Wi-Fi tags solution, but also can provide wifi tags MQTT interaction protocol for system integrators.Here is the WIFI tag API integration manual for you, please check the attachment.If you have any doubts, please contact with us: sales@sertag.com

Question 17

We have Patrol Location ble eink tags with ibeacon

Accepted Answer

Yes, we have. We called patrol location BLE electronic shelf labels.

Question 18

Of course, Sertag cannot only provide the whole wifi tags solution, but also can provide wifi tags MQTT interaction protocol for system integrator

Accepted Answer

Of course ,Sertag cannot only provide the whole wifi tags solution, but also can provide wifi tags MQTT interaction protocol for system integrator.Here is the wifi tags MQTT interaction protocol for you, please check the attachment.If you have any doubts,please contact with us : sales@sertag.com

Question 19

Of course. We can not only provide API interface, but also can provide source code.

Accepted Answer

As a professional electronic shelf labels manufactures, Sertag can provide different solutions for different customers. Such as Bluetooth electronic shelf labels solution, we can not only provide the whole software for customer, but also can provide API interface for system integrator. And we also can provide free technical support for you.Here is the Bluetooth electronic shelf labels API interface document for you, hope it will be helpful for you. Of course, if you have any doubts, please contact with us: sales@sertag.com

Question 20

Sertag electronic shelf labels system can be implemented. A tag can display different product information at the same time,

Accepted Answer

Sertag electronic shelf labels system can be implemented. One ESL can display different product information at the same time, independently and without affecting each other. It is just like displaying similar functions on separate screens.

Question 21

WiFi and Bluetooth electronic shelf labels  have different communication methods. 
Wifi esl is to use WiFi network to communicate with the system, 
and  bluetooth esl is to use bluetooth protocol to communicate with the electronic shelf labels . 
and Bluetooth tag requires PDA or intelligent terminal to operate it.

Accepted Answer

The Wi-Fi and Bluetooth electronic shelf labels have different communication methods. Wi-Fi ESL is to use Wi-Fi network to communicate with the system, and Bluetooth ESL is to use Bluetooth protocol to communicate with the tag. and Bluetooth electronic shelf labels requires PDA or intelligent terminal to operate it.It is point to point to update for Bluetooth.Here are two documents for you, let you know more about our products.Welcome to enquire sales@sertag.com

Question 22

Of coure ,we can customize the logo for customers

Accepted Answer

Of course, we can provide customization service for customer. If you order more than 5kpcs ,we can provide electronic shelf labels with logo.

Question 23

Of course .wifi esl  solution does not  fit for retail, wifi tags are big size. Retail electronic shelf labels work in 2.4G frequency,don't have wifi connectivity.

Accepted Answer

We have wifi ESL solution, but it doesn't fit for retail. Wifi tag solution is not fit retail. There are two main reasons:1.Wifi solution has high power, so there are 7.5inch, 10.2inch and 13.3inch for wifi solution.2.Wifi solution also have high cost.So we recommend 2.4G solution to retail, and for many experiences on retail electronic shelf labels, 2.4G is your best choice. We can provide long tern supply and competitive price.

Question 24

Sertag offer both solutions on cloud or local  sever ESL system.

Accepted Answer

We can offer both solutions on cloud or local sever ESL system. If you only have one store, local server ESL system your best choice.If you have many stores, cloud platform is your best choice.So it depends on customer's needs.

Question 25

Among them, API is Restful style web API, which is responsible for providing interface for customer system to actively push commodity data;   Data sync is a background service that actively grabs data from the customer system (such as database, WebAPI, Excel, etc.);

Accepted Answer

Sertag electronic shelf labels system based on Net 6.0 or later.it is  the third generation ESL products (ESL gen3) named eRetail 3.0.eRetail 3.0 can be simply divided into three parts: 1DataSync / API、2eRetail 3.0and3hardware devices.Among them, API is Restful style web API, which is responsible for providing interface for customer system to actively push commodity data; Data sync is a background service that actively grabs data from the customer system (such as database, WebAPI, Excel, etc.); SDK is responsible for managing commodity data, hardware equipment information, scheduling price change tasks etc.The hardware includes wireless communication base station, tag and related network equipment.

Question 26

Such as  Java, Python and NodeJS, you can use HTTP POST to push data to cronus.api.  Support for multiple platforms

Accepted Answer

As a professional electronic shelf labels manufacturer, Sertag can provide flexible solutions for system integrators.so Java or .Net are both ok.A Restful API package project, which encapsulate the Cronus project. If your project is using other languages like Java, Python and NodeJS etc., you can use HTTP POST to push data to the Cronus.API. Cross platform support.

Question 27

we can provide different solution electronic tags for you. When providing you with a quotation, we need to understand your specific needs so that the quotation is true and accurate.

Accepted Answer

As you known, Sertag is a professional digital smart tags manufacturer. We can provide different solution electronic tags for you. When providing you with a quotation, we need to understand your specific needs so that the quotation is true and accurate. Therefore, you can contact us directly or send us an email, and we will provide the quotation and the technical services you need as soon as possible.Here is mailbox: sales@sertag.com, you can send mail to us.

Question 28

We can provide the middleware  for you. Middleware is equivalent to a sender with an API interface (a program that sends data to the base station)

Accepted Answer

As a professional electronic shelf labels manufacture, we can realize the function that means we can provide the middleware for you.The middleware just receives the data that you need to send, and we are responsible for finding the base station to send it. Middleware is equivalent to a sender with an API interface (a program that sends data to the base station)If you want to get more information about our product, you can contact us.

Question 29

Sertag eRetail 3.0 electronic shelf label system (eRetail 3.0) can be simply divided into three parts: DataSync / API

Accepted Answer

It is based on JSON data stream. Our eRetail 3.0 electronic shelf label system (eRetail 3.0) can be simply divided into three parts: DataSync / API, eRetail 3.0 and hardware devices. Among them, API is Restful style web API, which is responsible for providing interface for customer system to actively push commodity data; Data sync is a background service that actively grabs data from the customer system (such as database, WebAPI, Excel, etc.); SDK is responsible for managing commodity data, hardware equipment information, scheduling price change tasks etc. The hardware includes wireless communication base station, tag and related network equipment.Due to the actual project situation, it does not fully comply with the REST API specification.

Question 30

Unless otherwise agreed in a written contract, all products are warranted against defects in materials and workmanship for one years after purchase.

Accepted Answer

Unless otherwise agreed in a written contract, all Sertag products are warranted against defects in materials and workmanship for one years after purchase. For product damage caused by human factors, we only charge material fees.Therefore, it is recommended that you use our products in accordance with our operating instructions.

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