What Services Can Provide After Purchasing Sertag Electronic Shelf Labels ?
1. Assist customers to install and deploy locally or on cloud Sertag electronic shelf labels platforms
l Electronic shelf label solution provided
Provide solutions suitable for customers according to customer product usage scenarios and delivery requirements.
l Assist with ERP system
Open API interface to connect with customer's existing ERP/cashier system
l Installation and debugging
Base station, price tag, accessories installation, pairing, provide turnkey mode service
l Provide operation manuals and related materials
Provide technical support and services online
2. Technical Support
l Software remote upgrade
l Fault diagnosis and repair
l Hardware repair and replacement
l Operation guide
l Large customer customization
3. Services
l Remote maintenance
Troubleshoot and handle problems by logging in to the customer system remotely
l Online service
Provide one-to-one technical support services through an online communication platform
l Telephone support
Provide technical support services through the customer service center hotline
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